Hotel Bodhi Heritage Refund Policy
Last updated: 20/07/2025
Hotel Bodhi Heritage is committed to ensuring customer satisfaction while maintaining transparency in our refund process. This refund policy provides details about the conditions for refunds, processing times, and other related information.
Eligibility for Refund
Refunds are applicable only for bookings cancelled as per the cancellation policy mentioned at the time of booking. No refunds will be issued for no-shows or late cancellations beyond the stipulated time.
Free Cancellation: Cancellations made at least 48 hours prior to check-in (by 3:00 PM local time) are eligible for a full refund.
Late Cancellation: Cancellations made within 48 hours of check-in will incur a cancellation fee equal to one night's stay.
No-Show: Guests who do not arrive without prior notice will be charged 100% of the total booking amount.
Non-Refundable Bookings: Some special rate bookings may be marked as non-refundable. In such cases, cancellations or changes are not permitted, and the full amount will be charged.
Processing of Refunds
Refund requests must be submitted through our official channels:
- Via email: Hotelbodhiheritage@gmail.com
- Via our customer care number: +91 9128426042
Once your request is reviewed and approved, the refund will be credited within 7-10 business days.
Non-Refundable Cases
Refunds will not be issued under the following conditions:
- Special discounted rates or promotional offers.
- Incorrect bookings made by the user unless reported within 1 hour of booking.
Refund Method
Refunds will be processed as follows:
- Payments made via credit/debit cards will be refunded to the original payment method.
- Cash payments will be refunded via bank transfer. Customers must provide their bank details securely.
Service Fees
A processing fee may be deducted from the refunded amount, depending on the cancellation terms. Any bank or transaction charges incurred during the payment will not be refunded.
Contact Us
If you have questions or need assistance with refunds, please reach out to our support team:
- Email: Hotelbodhiheritage@gmail.com
- Phone: +91 9128426042